Quality at Heath and Wiltshire

Having been established for over 40 years, starting as a small family business, Heath and Wiltshire has gone from strength to strength.

We believe this is largely due to our strong team, work ethic, high standards and values and, of course, knowing the importance of communication.

The importance of getting to know our clients and working closely with them means we fully understand their specific requirements, so we can tailor our services to exactly meet their needs.

Quality is at the forefront of everything we do and provide at Heath and Wiltshire and we are proud of the high standards we attain.

We always strive to provide a professional, reliable and hassle-free cleaning service and we are always looking at ways of improving.

Our incredibly strong team are what make Heath and Wiltshire the wonderful company it is.

All our staff have a wealth of experience, knowledge and qualifications specific to the cleaning industry. Many have British Institute of Cleaning Science (BICSc) accredited training as well as being certified in specific equipment management.

Our recruitment and vetting process is extremely rigorous because we believe that every member of staff must share our core values. Many of our staff have been introduced to us through a referral process meaning we are assured of their reliability and suitability for the role.

We have many mobile supervisors and managers who oversee contracts and are easily contactable 24/7 because we believe strongly in prevention of problems as much as quick problem solving.

Our site managers visit, inspect and audit works carried out and for very large contracts we can provide a full-time on-site manager if deemed appropriate.

We believe in the value of good communication in all its forms and we are confident that the foundation of our success is largely built on our strong communication structure.

All staff are trained in the importance of strong written and verbal communication. This has proven to motivate our staff because they feel listened to, well-informed, prepared and respected.

With strong communication systems in place we are quickly able to assess our clients’ exact requirements, implement a cleaning service tailored to their specific needs and guide our cleaning teams to start the task. Supervisors will visit sites regularly, oversee jobs and conduct audits with IAuditor to assess and improve standards where required.

We are also reactive and proactive, so our cleaning contracts are flexible, hassle-free and our clients can trust that the job will simply get done while they focus on running their business.

It is important for all staff to follow a training programme, ensuring we provide a consistently high standard of work. Our initial in-house training and our ongoing training is thorough and comprehensive and is always lead by highly qualified and experienced industry professionals.

By investing in our dedicated staff, we can assure our clients that standards, methods, equipment and team performance is always consistent.

Our training programme includes:

• British Institute of Cleaning Science (BICSc) Training Read about BICS training here>>
• Initial and on-going in-house training and Continued Professional Development
• Certificated specialist equipment training
• High-level cleaning training

Our accreditations are a credit to the quality of the work our team does. We would never have achieved these accreditations without their hard work, management, organisational skills and commitment to always providing a service that is consistently of the very highest standards.

• Altius – Software solutions that mean our supply chain is safe and compliant.
• IS0 9001 – Quality Management System which ensures our services consistently meet industry standards.
• Alcumus Safe Contractor – Health and Safety compliance.
• ISO 14001 – Environmental Management System.
• Living Wage Foundation recognised service provider
• CQC Compliance – Care Quality Commission compliance means we work safely in any healthcare practice meeting the high standards set by The Care Quality Commission necessary in the control of infection and cross contamination.

Read more about our Accreditations and memberships here