Measuring Cleaning Performance
Like any service industry business, cleaning company performance needs to be regularly measured to ensure it’s delivering optimum efficiency and cleaning standards.
In order to do this effectively, Heath and Wiltshire utilise the latest auditing software from IAuditor which is used across all client’s sites.
Inspections are made on a regular basis with the Area Manager and the customer carrying out the site inspection together, iAuditor is completed and any issues are noted. An action plan is then put in place.
iAuditor By Safety Culture
Utilising all functionality of IAuditor, H&W Area Managers are able to:
Communication & Feedback
In addition to the IAuditor inspections H&W’s customers are contacted by telephone on a regular basis to ensure they are happy with all aspects of our service from cleaning standards to preparation of invoices.
All feedback is of value and together with the IAuditor reports, performance is discussed at the monthly quality management meetings to ensure our high service standards are continually being met and our customer service experience is excellent!