H&W Achieve ISO 9001:2015 Accreditation
We are pleased to announce that we have again achieved ISO 9001 accreditation and now have the ISO 9001 2015 certification.
We have been busy in the offices and out on site at Heath and Wiltshire and we are delighted that our hard work and all the efforts of the team haven’t gone unnoticed.
After our recent ISO 9001 audit the auditors were more than happy to confirm our continuing certification.
Why ISO 9001:2015 Accreditation is So Important to Us and Our Customers
ISO 9001 2015 is really very important for us as a large and growing company because it helps us demonstrate our commitment to quality, transparency and continued improvements.
The ISO 9001 2015 accreditation shows that our quality management system places great importance on:
Customer Focus – Our quality management system helps us maintain customer satisfaction, as well as their loyalty. Our customers and their satisfaction with our work are of upmost importance. We work closely with our customers and value any feedback that can help us improve our services.
Strong Leadership – Our managers and supervisors work with the cleaning operators and the clients alike to ensure work is carried out at a consistently high standard, each member of staff is up-to-date with training and development, staff feel valued and engaged and there is both staff and customer satisfaction with the works being carried out.
Increased Efficiency and Productivity – Thanks to our strong management and leadership team, we have been able to implement a systematic approach to our cleaning strategies with strong communication throughout. This has led to a more standardised cleaning strategy as we periodically audit our processes.
Reduced Waste – We are very focused on minimising waste. This is both beneficial to our profit margins and our ability to be competitive in the cleaning sector as we share our savings with our customers. We are extremely conscious of the need to reduce our environmental footprint and we have made many changes to reduce water waste, lower fuel and energy output and remain green while we clean.
Heath and Wiltshire is dedicated to providing the very best service of consistently high quality and standards.
We always meet with our customers to have an initial consultation and assessment of their specific requirements and as the contract progresses we have ongoing assessments with feedback to ensure the work is of a consistently high standard and our customers are satisfied.
We strive to be proactive in continually improving our services. Our customers and our staff alike play a vital role in communicating areas for improvement. We value all feedback from customers and our cleaning contractors remain flexible to client’s changing needs.
If you’re looking ahead to 2018 and are in need of a range of professional cleaning services, then please don’t hesitate to contact us.
We’re always happy to help!
0800 772 0178